What is Infrastructure Management?

Infrastructure management in IT refers to the processes and systems used to manage and maintain the hardware, software, and related resources that support the operation of an organisation’s technology infrastructure.

This includes the management of data centres, networks, servers, storage systems, and other hardware and software components.

The goal of infrastructure management is to ensure that the organisation’s technology infrastructure is reliable, efficient, and secure. To achieve this, we at Flatrate Services will be responsible for tasks such as:

  • Installing and configuring hardware and software systems
  • Monitoring and maintaining the performance and availability of systems
  • Managing user accounts and permissions
  • Ensuring data security and protection against threats such as cyber attacks
  • Planning and implementing technology upgrades and changes
  • Managing vendor relationships and negotiating contracts

Flatrate Services offer many tools and approaches available to help organizations manage their IT infrastructure. These may include systems management software, configuration management databases, and IT service management frameworks such as ITIL (Information Technology Infrastructure Library).


Flexible Provisioning

With an IT support agreement from Flatrate Services, you can seamlessly add or remove remote workers from your services agreement

every 30 day’s aligning the cost of your service delivery with your actual business needs.


(RDS) Remote Access

Maximise your current infrastructure to help support your hybrid workforce, with Remote Desktop Services (RDS) from Flatrate Services

ensuring maximum uptime and online performance.


Scalable Solutions

Scale your workforce to meet demand, add or remove online users with our fully scalable remote IT services. A tailored service to include

unlimited call-ins, and remote support.


Unlimited Support

Unlimited tickets and support calls during our office hours are included with all our remote desktop service packages, we can also offer

additional out-of-hours support packages, system, and uptime monitoring services as required to support your workforce wherever they may be.

What is the role of an Infrastructure Management Service?

An Infrastructure Management Service (IMS) is a service provided by an external organisation or vendor that helps manage and maintain an organisation’s technology infrastructure. The IMS provider is responsible for delivering a range of services to support the operation and maintenance of the infrastructure, including installing and configuring hardware and software systems, monitoring system performance, managing user accounts and permissions, and ensuring data security.

The goal of an IMS is to help organisations improve the reliability, efficiency, and security of their technology infrastructure, while also reducing the costs and complexity associated with managing it in-house. Flatrate Services IMS provides a range of service levels and support options, including 24/7 monitoring and support, to meet the needs of different organisations.

The role of an IMS provider is to work closely with the organisation to understand its technology infrastructure and business needs and to design and implement a customised IMS plan to meet those needs. This is why Flatrate Services include ongoing maintenance and support for the infrastructure, as well as helping to plan and implement upgrades and changes as needed. We also offer other Managed IT Services here.


Why your business should consider outsourcing Infrastructure Management Services?

There are several reasons why a business might consider using an Infrastructure Management Service (IMS):

  • Cost savings: Outsourcing the management of your IT infrastructure to an IMS provider can often be more cost-effective than managing it in-house. This is because Flatrate Services as a provider can spread the cost of maintaining and supporting the infrastructure across multiple clients, rather than the business having to bear the full cost itself.
  • Improved efficiency: As an IMS provider Flatrate Services have the expertise and resources to manage and maintain your technology infrastructure more efficiently than you might be able to in-house. This can help to reduce downtime and improve the performance of your systems.
  • Increased security: We can offer a range of security measures to help protect your systems and data from threats such as cyber attacks. This can give you peace of mind and help to ensure the continuity of your business operations.
  • Scalability: An IMS provider can help you scale your technology infrastructure up or down as needed to meet changing business requirements, without the need to invest in additional hardware and resources in-house.
  • Expertise: Flatrate Services has the experience and skill to manage and maintain your technology infrastructure, which can be particularly useful if you do not have in-house IT staff with the necessary skills or resources.

If this sounds useful to you or your company, please contact us here.


What are the Benefits of Infrastructure Virtualisation?

Infrastructure virtualisation refers to the use of software to create a virtual version of a physical infrastructure, such as a server, storage system, or network. There are several benefits to using virtualisation:

  • Cost efficient: Virtualisation can help reduce hardware and energy costs, as it allows multiple virtual servers to be run on a single physical server. This means that you can reduce the number of physical servers you need to purchase and maintain.
  • Efficiency: Virtualisation can help improve the utilisation of hardware resources, as multiple virtual machines can share the same physical resources. This can lead to increased efficiency and reduced downtime.
  • Increased agility: Virtualisation allows you to quickly and easily provision new virtual servers, as well as clone and migrate existing ones. This can help you respond more quickly to changing business needs.
  • Improved disaster recovery: Virtualisation makes it easier to back up and restore virtual machines, as well as to quickly failover to a disaster recovery site in the event of an outage.
  • Enhanced security: Virtualisation can help improve security by allowing you to isolate different applications and workloads on separate virtual machines, reducing the risk of a compromise spreading from one application to another.

If you are still unsure about what Infrastructure Virtualisation is, you can use this excellent resource. Alternatively, if you would like to know more about how Flatrate Services can help you with Infrastructure Virtualisation, please feel free to Contact Us.

Open Source Infrastructure

IT infrastructure is the system of hardware, software, facilities and service components that support the delivery of business systems and IT-enabled processes.

The IT infrastructure components are made up of interdependent elements, with the two main groups being hardware and software. For IT infrastructure to function, the hardware relies on software such as in an operating system. Conversely, software, like an operating system, manages the system’s resources and hardware.

The 7 main components of Infrastructure Management are:

  • Hardware. Hardware refers to any IT component that you can touch.
  • Software. The software allows your computer hardware to execute critical jobs and help your business run more smoothly.
  • Bespoke Software. This refers to writing software that is specifically tailored to your business processes and needs.
  • System/Application Software. System software augments your computer hardware, indirectly benefiting your business goals.
  • Packaged Software. Standard software packages are usually the best option for small organisations. 
  • Open Source and Proprietary Software. Proprietary software is developed by a supplier and made available for use under an end-user licence agreement (EULA), which you accept before installation. The license specifies how the software can be used and typically restricts you from doing things like creating copies of the software for distribution or selling your license to others.

On the other hand, open-source software is distributed under a license allowing you to make copies and distribute them to others. The software includes the source code, which you can modify to suit your needs.

There are 5 major layers of IT Infrastructure Management:

  • Applications.
  • Database
  • management.
  • Servers and operating systems.
  • Network and storage.
  • Backup and disaster recovery.

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